Posts Tagged ‘customer

“I cannot check you in, but that is not BA’s problem.” This was the infuriating answer I got from a flight attendant with the captivating charm of the Wandsworth prison gate. All I needed was access to the internet to fix a bug in the new online US visa application system.  It was 6 am, [...]

I came across this very interesting article my Manny Hernandez from tudiabetes, an amazing online comunity for patients with diabetes, but more on that in another article later.
Manny is raising the important debate on labeling patients as consumers (Call me patient, not consumer), especially in the light of web 2.0 and social media. He personally [...]


About this blog

The Internet holds the power to profoundly change the way healthcare is delivered. Millions of patients, caregivers and physicians turn to the Internet every day to look up the latest information on important health topics and find support from like-minded people.

Continue reading...